Your satisfaction is our top priority and returns and refunds are accepted for any manufacturer defects within 14 days of purchase. For any unused items returns can be made within 7 days of purchase.
Shipping costs are not refundable. Customer is responsible for shipping costs. Please do keep a copy of your return tracking number. Houssential can not be held liable for any packages that get lost in transit back to our receiving warehouse. Items must either have a manufacturers defect or be in unused condition to qualify for refund or exchange. Please allow 3-5 business days from the date that we receive your return to process the refund.
We will always strive to resolve any issues that you may have to ensure your experience with us is an awesome one, so feel free to reach out for ANY assistance!
For any return, exchange and refund requests or if for any reason you are unhappy with your purchase, please contact us at firstname.lastname@example.org.